Hear insights from IAHSS board member and Boston Medical Center’s Chief of Public Safety Connie Packard, CHPA, as she discusses how the hospital and her safety and security team has responded to fast-changing concerns over capacity, building access, visitor management, and infectious disease control. Packard will share insights from her facility in addition to national and global trends that security leaders in the healthcare environment are thinking about for 2020 and beyond. A Q&A will follow the presentation.