Vice President of Customer Monitoring Technology and Product Development
Thomas Nakatani has been with ADT Security Services for over 25 years and currently holds the title of Vice President of Customer Monitoring Technology and Product Development. In this role he is responsible for ADT’s entire North American monitoring and signaling infrastructure, Industry Relations, and driving product strategy for ADT’s portfolio of systems and services across Commercial, Residential, Small Business, Health, Custom Home, and DIY/IoT channels.
Prior to his current role, Tom has held positions responsible for Global monitoring strategy, corporate policies & procedures, workforce management /reporting, M&A/Integration, centralized customer data management, and Video product deployment. He’s led teams that have implemented ADT’s current monitoring and business operation environments, consolidated over 60 central stations, and developed a number of key IT applications.
Tom currently sits on the board of PPVAR (Partnership for Priority Verified Alarm Response) and is active with TMA, UL, and works closely with several Public Safety organizations and tech incubators.