About Speaker

Susan Post is a transformative leader in the security and life safety industry, driving operational excellence, customer-focused innovation, and sustainable growth. With more than 30 years of experience, she partners with customers and cross-functional teams to solve complex challenges and strengthen long-term business performance. A committed advocate for women’s leadership, she’s an active supporter of women’s leadership initiatives, advocating for greater gender diversity within the industry and she has launched mentorship programs that have increased female representation across the organization.

As Chief Transformation Officer at Pavion, Post leads enterprise-wide initiatives that deliver strategic change and enhance the customer experience. She translates strategy into execution by optimizing processes, aligning teams, and leveraging technology. Over a three-year period, she led digital and operational transformation across 23 acquisitions—consolidating systems and migrating to a single ERP platform—improving efficiency, reducing costs, and positioning the organization for continued agility and growth. Known for her collaborative approach, she builds scalable operations and delivers measurable results.

Previously, Post served as Chief Strategy & Integration Officer at Pavion, where she aligned business units and advanced the company’s strategic vision. She also held the role of Vice President of Operations at CTSI (Corbett Technology Solutions), strengthening operational performance and service delivery.

Earlier in her career, she was Vice President of Service Delivery and Customer Experience at Johnson Controls, leading a team of more than 200 employees across North America. Her leadership earned multiple accolades, including the Chairman’s Award and several Merit Awards, and she is a Six Sigma Green Belt.

Post began her career with Tyco Integrated Security and ADT Security Services, holding senior leadership roles in installation, service, and field operations. She was a 14-time recipient of the company’s Club Excellence Award and a three-time Chairman’s Award winner.

She holds a Bachelor of Business Administration in Finance from the University of Florida and remains actively engaged in industry associations, staying at the forefront of trends in fire protection, physical security, and systems integration.